Terms and Conditions

Booking Policy

Aura Vacations requires a non-refundable security deposit upon booking your reservation.
Changes to the booking, including date modifications or any sort of additional services, can be accommodated based on availability and might incur additional fees.

Cancellation Policy

Any sort of cancellation should be made more than 30 days before the departure date, which might be eligible for a partial; however, the refund might not include the non-refundable deposit.
In the context of unforeseen circumstances or emergencies, Aura Vacations may offer credits or alternative arrangements depending on the case.

Secure payment system available

Aura Vacation employs a secure payment system to ensure the safety and confidentiality of our customers' financial information.
Our customers can choose from various range of payment methods, including debit/ credit cards, fund transfers, money remittances or cash in hand, providing flexibility and convenience during the transaction.

Travel Insurance:

Aura Vacation highly recommends all the travelers to purchase a comprehensive travel insurance to cover unexpected events like trip cancellations, medical emergencies or lost baggage.
Proof of travel insurance might be required before the tour starts.

Health and Safety:

Each traveler is responsible for ensuring their own good health and fitness for their desired trekking tour.
Travelers should, however, consult with a medical professional prior to the departure, addressing any necessary vaccinations or health precautions.
Aura Vacation also deserved the right to refuse any participants or request any sort of medical clearance if a traveler’s health is unsuitable for the chosen trip.

Change and Cancellation by Aura Vacation:

In the quest by Aura Vacation to make changes or cancel a tour due to certain circumstances like natural disasters, political unrest or any sort of safety concerns, travelers will be notified as soon as possible.
In such cases, Aura Vacation will offer alternative offers or refund the full amount of payment for the affected tour.

Travel documentation:

Travelers are responsible for their own documentation which are valid passports, visas and any other documentation required to enter the designated country.
Aura Vacations might provide assistance and guidance regarding visa requirements. However, it is the traveler’s responsibility to obtain the necessary travel documents.

Complaints and Disputes:

Any sort of complaints or disputes regarding the tour should be brought to the attention of Aura Vacation’s tour leader or the representative as soon as possible.
If a satisfactory resolution cannot be reached during the tour, travelers may submit formal complaints in writing within a specified timeframe following the conclusion of the tour.